Client Context
Microsoft Dynamics 365 CRM is a cloud-based CRM solution integrated with the Microsoft ecosystem, including Power Platform, Office 365, and Azure. It is widely used for managing sales, customer service, marketing, and field operations. The QA team supported continuous feature enhancements in the NCIB Sales Hub by validating both functional and automation layers.
Challenges
Manual testing for failing scripts led to time-consuming regression cycles
Limited bandwidth for maintaining outdated automation scripts
Delays in finalizing requirements from business and UX stakeholders
Migration to CI/CD pipeline was in progress, slowing automation integration
Solution Delivered
- Prioritized clean end-to-end regression flows for early automation focus
- Allocated dedicated effort for automation script maintenance and stabilization
- Established regression script readiness to support upcoming CI/CD pipeline runs
Value Delivered
- 70% reduction in manual regression testing effort
- Reduced effort in integrated data generation flows
Impact Highlights
Early detection of critical functional and integration issues via E2E environment testing
90% reduction in QA environment defects
Improved collaboration across QA, Dev, BA, and UX teams for faster issue resolution
