Client Context
The Staff Servicing Platform supports mission-critical banking functions such as service request management, card issuance and blocking, loan processing, and loyalty rewards management. It seamlessly integrates with MDM, Core Banking, ECM, MI Revenue System, and CAMS Operations.
Due to its business-critical nature, quality gaps in testing led to service disruptions, client complaints, and regulatory risks — prompting the need for a comprehensive QA transformation initiative.
Challenges
Manual regression cycles were repetitive and time-intensive.
High defect leakage resulted in frequent production issues and poor customer experience.
No test automation coverage across critical workflows like loan, card, and rewards servicing.
Limited non-functional testing during high-load and peak transaction periods.
Lack of standardized test design, traceability, and compliance alignment.
Solutions Implemented
Qeagle deployed a structured QA transformation strategy to improve reliability, performance, and scalability across Staff Servicing modules:
Developed UI and API automation for key workflows — service requests, card management, loan approvals, and reward redemptions.
Built reusable test components simulating multiple request types and end-to-end status flows.
Automated multi-step workflows including disbursals, hotlisting, and redemptions.
Utilized Postman for API validations and automated edge and boundary test scenarios.
Introduced performance testing for high-volume transactions such as rewards and EMI cycles.
Integrated automation into CI/CD pipelines for continuous validation and faster feedback.
Enabled real-time log monitoring and defect tracking through Kibana and Splunk dashboards.
Value Delivered
Achieved 0% defect leakage in the last three production releases.
Reached 90% automation coverage across service, card, and loan flows.
Improved release quality with faster execution and earlier defect detection.
Enhanced cross-functional collaboration among QA, Dev, and Infra teams.
Established a scalable, standards-aligned test framework for long-term QA maturity.
Impact Highlights
38% reduction in manual testing effort across key modules.
Early defect detection in integrations with MDM, ECM, and CAMS systems.
Real-time failure insights and proactive alerting through Kibana and Splunk.
Comprehensive lifecycle coverage achieved for card, loan, and rewards servicing workflows.
