Client Context
The Staff Servicing platform supports key client-facing functions such as service request management, card issuance and blocking, home and personal loan processing, and loyalty rewards. It integrates with various systems like MDM, Core Banking, ECM, MI Revenue System, and CAMS Operations Team. Due to its business-critical nature, QA issues in this area led to service disruptions, client complaints, and regulatory challenges.
Challenges
Manual regression cycles were repetitive and time-consuming
High defect leakage caused frequent production issues affecting customer experience
No test automation across core workflows (loan, card, rewards)
Limited non-functional testing during high-load scenarios
Lack of standardized test design and traceability to compliance checkpoints
Solutions Implemented
Qeagle implemented a structured QA transformation strategy for Staff Servicing:
- Developed UI and API automation for service requests, card management, loan approvals, and rewards handling
- Built reusable test components simulating multiple request types and status flows
- Automated complex workflows such as multi-step disbursals, hotlisting, and redemptions
- Used Postman for API validations and automated edge and boundary test scenarios
- Introduced performance testing for high-volume workflows (rewards, EMI cycles)
- Integrated automation into CI/CD for continuous validation
- Enabled real-time log monitoring and issue tracking through Kibana and Splunk
Value Delivered
- 0% defect leakage in recent production releases for staff servicing modules
- 90% test automation achieved across service, card, and loan flows
- Faster execution and earlier defect detection improved release quality
- Strengthened QA-Dev-Infra collaboration for faster triaging and issue resolution
- Created a scalable, standards-aligned framework for long-term QA maturity
Impact Highlights
- 38% reduction in manual test efforts across key modules
- Early defect detection in integrations with MDM, ECM, and CAMS
- Real-time failure insights and alerts via Kibana and Splunk integration
- Comprehensive lifecycle coverage for card, loan, and rewards servicing flows
